FAQ

Our dog treats and chews are produced in India, then inspected and packed in the United States. This includes our animal-based treats and chews, as well as our wood chews. Our bowls, feeders and toys are sourced separately.

A product labeled “single ingredient” contains only the ingredient listed on its package. For example, a single-ingredient water buffalo cheek roll contains water buffalo cheek. Check each product’s ingredient list, since ingredients vary across our range.

No. Our water buffalo chews are not rawhide. We offer several types, including ears, trachea and cheek rolls. Check the individual product page or package for its ingredients.

You’ll find ingredient information on the product page or package. If you need more details about a particular treat or chew, contact us with the product name.

Check the product’s size, age recommendations and chew-level information. Consider how your dog chews, too. If you’re comparing options, contact us with your dog’s age, size and chewing habits so we can help with product information.

It depends on the chew and the puppy’s age. Check the age recommendations on the product page and package. If you’re unsure about a particular item, contact us before ordering.

Chewing time varies by product and by dog. Your dog’s size and chewing habits can make a big difference, so we cannot guarantee how long a chew will last.

Natural chews vary in color, shape and texture. Product photos show a representative example, so the chew you receive may look slightly different. Refer to your selected size or weight for the option you’re ordering.

Materials vary by toy. Our range includes leather, cotton rope, coconut fiber and natural rubber. Check the product description for the materials used in a specific toy.

No dog toy is indestructible. Durability depends on the toy’s construction and your dog’s play style. Choose a toy suited to your dog and follow the instructions provided with it.

Follow the care instructions for that product. Cleaning methods vary by material, so check before putting an item in the dishwasher or washing machine. If you cannot find the instructions, contact us with the product name.

Follow the storage instructions on the package, including any directions that apply after opening. Keep the packaging so you can refer to the ingredients, dates and storage details.

We do not offer replacement parts for feeders at this time.

Yes, subscriptions are available on selected treats and chews. When a subscription is available, you’ll see the options and terms on the product page.

Yes. Advance Pet Product gift cards are available in $25, $50 and $100 amounts. Visit our gift card product page for details.

Contact us with your order number and a description of the problem. If your order arrived damaged or you received the wrong item, include photos of the product and packaging to help us review it.

Retail orders of $50 or more qualify for free shipping. Wholesale orders of $1,000 or more qualify for free shipping. For orders below these amounts, shipping costs are shown at checkout.

We aim to ship orders within one business day. This is our processing time; delivery time will depend on shipping.

Once your order ships, we’ll send you a tracking link so you can follow its progress.

We can cancel an order as long as it has not shipped. Contact us as soon as possible with your order number to request a cancellation. We cannot modify orders after they’re placed.

Log in to your account and go to your profile page. Select the Subscriptions link to manage your subscription.

Complete our Wholesale Application with your business information. Our team will review your application.

View our Product Brochure (PDF) to explore our range. For current availability, check the website or contact our team.

No, there is no minimum order for wholesale customers.

Log in to your approved wholesale account. Wholesale prices will appear on the product pages while you’re signed in.

Yes, display stands are available to wholesale customers. Log in to your approved wholesale account to browse them.